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Help & Support
How can I recover my password or username?
If you signed-up using CCBIll, click here to recover your login information. Or if you signed-up using Verotel, click here.
How can I pay for my membership?
Your membership is paid via Visa, MasterCard, Discover, JCB, by online check or by telephone banking through the industry's most trusted payment processor. Visit our join page for more details.
Are the credit card transactions secure?
Jeremy Roddick supports Secure Socket Layer (SSL), the Internet encryption standard. This allows for convenient and safe online transactions. Further more, the transactions are processed by a well-known and trusted processor: CCBill.
I just purchased my memberhip but I can't access the website. Why?
That's unusual! Wait no more and contact me at
How do I cancel my membership?
You can cancel your membership at any time. The simplest way to do this is by visiting our cancellation page. If you want to cancel your membership because of technical problems with the website, please contact me at . We might be able to rectify the situation.
What will appear on my credit card statement?
We try to make things very discreet: On your credit card statement, you will see "CCBill, LLC." or "TicketsClub", and there will be no reference to the name of this website.
My credit card payment is denied. What can I do to sign-up?
For security's sake, our payment processors are very cautious when it comes to dealing with credit cards. Sometimes, they are just too cautious. Therefore, your credit card may be declined for no apparant reason. If this is the case, try purchasing your membership through our alternative payment processor.
